Privacy Policy

1. Introduction

We at TCF (Tenancy Caution Fee) are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal data obtained through our website, in compliance with the Nigeria Data Protection Regulation (NDPR) and applicable international standards.

2. What Data We Collect

We may collect and process the following categories of personal information:

  • Full Name
  • Email Address
  • Phone Number
  • Home Address
  • Tenancy Information (e.g., property location, rental value)
  • Identification Documents (e.g., NIN, Driver’s License, Passport)
  • Financial Information (only as required for verification)
  • IP Address and Device Info (via cookies)

3. How We Use Your Data

Your personal data may be used for the following purposes:

  • Tenant identity verification
  • Landlord-tenancy compliance monitoring
  • Conflict resolution and dispute management
  • Property data inventory and risk evaluation
  • Customer service and support
  • Regulatory or legal compliance
  • Communication (alerts, updates, and transactional messages)

4. Legal Basis for Processing

We process personal data based on the following grounds:

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests (e.g., fraud prevention, tenant protection)

5. Your Rights Under NDPR

You have the right to:

  • Request access to your data
  • Correct or update your data
  • Withdraw consent at any time
  • Request deletion of your personal data
  • Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise these rights, contact us at Dataprotection@tenancycautionfee.com

Changes to This Policy

We may modify this privacy policy at our discretion, with updates taking effect immediately once the revised policy is published on this site.

6. Data Retention

We retain personal data only for as long as is necessary to fulfill the stated purposes or comply with legal obligations — typically 6 years post-tenancy, unless otherwise required.

7. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your personal data. Data access is restricted to authorized personnel only.

8. Third-Party Data Sharing

We may share data only when:

  • Required by law or regulatory bodies
  • Partnering with relevant government agencies
  • Working with service providers (e.g., hosting, analytics, dispute mediation)

Cookie Policy

The TCF website uses cookies to enhance user experience and ensure functionality.

What are Cookies?

Cookies are small files stored on your device when you visit our website. They help us understand user behavior and tailor services accordingly.

Types of Cookies We Use:
  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand traffic and improve features.
  • Preference Cookies: Store your language and login preferences.

You can control cookie preferences in your browser settings or through our website's cookie banner.

Data Sharing and Third Parties

We may securely share limited data with the following entities:

Entity Purpose Safeguards
Dispute Resolution Panel Arbitration and mediation processes Non-disclosure agreements (NDAs)
Regulatory Agencies (e.g., NDPR) Legal compliance, audits, or investigations Government-mandated safeguards
Technology Providers Secure hosting, cloud storage, communications End-to-end encryption, access control

All third parties are required to comply with NDPR standards and maintain confidentiality